Refund policy

RETURN POLICY

We do not accept returns on any opened products once the customer has taken possession of the products. Returns on unopened products may be authorized, please call or email to make arrangements. Authorized returns will be refunded minus return shipping costs if any apply. Free shipping only applies to the original order.

Customers who refuse to accept a package or have a package returned once it has shipped but before they take possession of the package will be responsible for the original shipping costs plus any return shipping costs. Free shipping does NOT apply under these circumstances.

RETURN ADDRESS

Side By Side In Health

1940 W Chandler Blvd

Ste 2-186

Chandler, AZ 85224

DAMAGE POLICY

Please inspect your package immediately to determine whether there has been any damage or leakage. Report any damaged goods within 48 hours of receipt of your goods. We will replace defective products at no cost to the consumer. If a package is damaged during shipment, we will replace your order, and deal with the shipper for a refund.

We will not accept claims for damages that have not been timely reported within 72 hours of your receiving them.