HIPPING POLICIES

Monday, Wednesday, and Friday are standard shipping days, excluding holidays. Orders placed before 1 PM local time on those days will go out the same day. Orders placed after 1 PM will wait for the next shipping day. Orders may ship on Tuesday or Thursday but this is not guaranteed. Most shipping is done using USPS Priority Mail or UPS Ground Service.

DOMESTIC ORDERS

$15 FLAT RATE SHIPPING TO ALL US STATES FOR ORDERS UNDER $125

$10 flat rate shipping applies to all 50 states, Puerto Rico, the US Virgin Islands, and any other US territories where USPS Priority Mail delivers for qualifying orders. Flat rate shipping will either be by USPS Priority Mail or UPS Ground and determined by SIDEBYSIDE In Health according to cost and efficiency. See the section below, SHIPPING TIME, for a list of shipping time frames depending on the destination state. All time frames are the number of business days expected, not calendar days. SIDEBYSIDE In Health is not responsible for delays caused by the shipping companies, whether it be because of weather conditions or human error or mechanical failure. If Express shipping is needed, please contact us to make arrangements.

FREE SHIPPING TO ALL US STATES FOR ORDERS OVER $125

Free shipping applies to the all 50 states, Puerto Rico, the US Virgin Islands, and any other US territories where USPS Priority Mail delivers for qualifying orders. Free shipping will either be by USPS Priority Mail or UPS Ground and determined by SIDEBYSIDE In Health according to cost and efficiency. See the section below, SHIPPING TIME, for a list of shipping time frames depending on the destination state. All time frames are the number of business days expected, not calendar days. SIDEBYSIDE In Health is not responsible for delays caused by the shipping companies, whether it be because of weather conditions or human error or mechanical failure. If Express shipping is needed, please contact us to make arrangements.

ALASKA, HAWAII, AND PUERTO RICO SHIPPING (ORDERS THAT DO NOT QUALIFY)

If an order to Alaska, Hawaii, Puerto Rico, and any other US territory does not qualify for flat rate or free shipping and requires extra shipping then the customer will be advised at that time. Flat rate and free shipping DO NOT APPLY in these cases.

DELIVERY ADDRESS CHANGES

Any request to change the delivery address from the address on the order will incur a $50 fee and cause a delay in delivery. No changes will be made until the fee has been paid. Please contact Customer Support to arrange for the change.

SHIPPING TIME

Listing is by state under the service. Number of days is business days not calendar days. These are not guaranteed times but estimates of normal transit times.

UNITED STATES POSTAL SERVICE (USPS)

USPS Priority Mail – 2 to 3 day

• All US states, Puerto Rico, US Virgin Islands

UNITED PARCEL SERVICE (UPS)

UPS Ground – 1-2 day

• Arizona
• Southern California
• ​Southern Nevada
• ​New Mexico
• ​Utah

UPS Ground – 3 day

• Arkansas
• ​Northern California
• ​Northern Nevada
• ​Colorado
• ​Hawaii
• ​Idaho
• ​Iowa
• ​Kansas
• ​Missouri
• ​Montana
• ​North Dakota
• ​Nebraska
• ​Oklahoma
• ​Oregon
• ​South Dakota
• ​Texas
• ​Washington
• ​Wyoming

UPS Ground – 4 day

• Alabama
• ​Illinois
• ​Indiana
• ​Kansas
• ​Kentucky
• ​Louisiana
• ​Minnesota
• ​Michigan
• ​Mississippi
• ​Ohio
• ​Tennessee
• ​Wisconsin

UPS Ground – 5 day

• Alaska
• ​Connecticut
• ​Delaware
• ​Florida
• ​Georgia
• ​Massachusetts
• ​Maryland
• ​Maine
• ​North Carolina
• ​New Hampshire
• ​New Jersey
• ​New York
• ​Pennsylvania
• ​Puerto Rico
• ​Rhode Island
• ​South Carolina
• ​Virginia
• ​​Vermont
• ​West Virginia

ADDRESS PROBLEMS

Any delivery problems arising from the address provided by the customer are the sole responsibility of the customer. Any fees incurred will also be the responsibility of the customer and will be paid for by the customer. Please do not send to an address where the delivery may be refused.